1) Where is Manhattan Labs laboratories located?
Manhattan Labs has multiple state-of-the-art laboratories and patient service centers located throughout the northeast region. Our main laboratory is located at 25 Riverside Drive in Pine Brook, New Jersey. In order to be more accessible to our clients and patients, our patient service centers are located not only in Manhattan, but also throughout the tristate area along many commuter routes. All of our facilities are fully standardized and equipped to handle all of our clients’ testing needs.
2) What is the turnaround time for STATs?
We usually have 2 hour STAT turnaround time. Your results will be reported back to you within 2 hours of specimen delivery. Patient draws at our PSC's lab will ensure timely reporting and we welcome your patient referral. STATs are available from 9 am to 4 pm. Accommodations may be made after 4 pm depending on courier availability and office location. Please see our STAT menu page for complete STAT test listing.
3) Are my reports customizable?
Our IT solutions team has the ability to customize reports to each individual practices’ specifications and network. Through use of cutting-edge technology, our IT specialists are able to integrate Manhattan Labs data with your existing hardware and software. In addition, web-based ordering and reporting is available, however reports may be delivered in a variety of formats, even to your smartphone or PDA.
4) Can I get printed reports?
You can receive your reports many different ways. We have all levels of connectivity including interfaces to most EMR products, we can even give you your results on your smartphone.
5) What insurances do you take?
Manhattan Labs believes that insurance should not dictate quality of care. For that reason we accept a wide range of insurance plans. Please see our insurance page for more complete information and a listing of our accepted insurances.
6) What are the draw requirements for pediatrics?
Pediatric draw regulations change and are dependent on the weight of the patient. Please see our pediatric draw regulations for more information regarding blood draws for children.
7) What is the process and timing for ordering supplies?
You can order supplies directly from our website. Manhattan Labs has separate supply forms for each state that are based on federal and state regulations. Please allow up to three business days to receive supplies.
8) Who do I call with issues or comments?
Our customer service team is here to personally answer any questions you may have. Call 800-557-6787 to speak with a representative and a person, not an automated attendant, will answer your call within three rings. You may also e-mail firstname.lastname@example.org for any questions or comments.
9) Can I get one of your cool Manhattan Labs Smart cars?
Unfortunately at this time Manhattan Labs cannot provide Smart cars to our clients but are excited that you like them as much as we do! These cars are perfect for transporting specimens around the city efficiently and demonstrating to our clients how dedicated we are to them!